1. All returned goods must be accompanied by the original invoice.
2. A Return Authority Number (RAN) must be obtained prior to return.
3. Goods will be accepted for credit when returned in the original, unmarked packaging within seven (7) days of purchase.
4. A 15% restocking fee will apply for returns greater than seven (7) days from invoice date.
5. No goods will be accepted for return:
- When items have been fitted or used in any way.
- If hose has been cut to length as per customer requirements.
- For items which have been specially procured.
- When goods are not accompanied by the original invoice.
6. The cost of freight for returned items is the responsibility of the customer.
7. No return will be accepted for credit, other than for warranty issues, more than six months from purchase.